Need help with Pawdia, account access, reminders, pet profiles, care records, or Premium? Email us, or use Profile, then Contact Support in the App, which fills in your app version for you.
Please include
- The email address linked to your account
- Your device model and operating system version
- Your app version, if available
- A short description of the issue
- Screenshots or screen recordings, if relevant
What We Can Help With
- Account access, sign-in, and password reset issues
- Pet profile or photo upload problems
- Vaccination, medication, and reminder issues
- Caregiver plan and task list questions
- Pawdia Premium, restoring purchases, and billing questions
- Privacy and account deletion requests
Quick Fixes
- Password reset link does not open the App: open the link on the same phone where you requested it, with Pawdia installed. If it has expired, request a new one with Forgot password? on the sign-in screen.
- Reminders do not alert you: open Profile, then Notifications, and make sure notifications are allowed. Some phones also delay notifications in battery saver mode.
- Premium is not active after purchase: open the Premium screen and tap Restore Purchase, signed in with the same store account you used to buy.
- Cancelling Premium: manage or cancel it in the app store account you used for the purchase. Deleting the App does not cancel it.